Privacy Policy

Effective Date: 25-7-2025
Last Updated: 25-7-2025

At Faya Cosmetics , we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website fayacosmetics.com or make purchases from us.

1. Information We Collect

Personal Information

When you visit our Site or make a purchase, we may collect the following personal information:

Contact Information: Name, email address, phone number, billing and shipping addresses

Payment Information: Credit card details, billing information (processed securely through our payment processors)

Account Information: Username, password, purchase history, preferences

Communication Data: Messages you send us, product reviews, survey responses

Automatically Collected Information

Technical Data: IP address, browser type, operating system, device information

Usage Data: Pages visited, time spent on Site, clicks, search terms

Cookies and Tracking Technologies: See our Cookie Policy section below

2. How We Use Your Information

We use your personal information for the following purposes:

Order Processing: To process and fulfill your orders, handle payments, and provide customer service

Communication: To send order confirmations, shipping updates, and respond to your inquiries

Marketing: To send promotional emails, newsletters, and personalized product recommendations (with your consent)

Website Improvement: To analyze Site usage and improve our services and user experience

Legal Compliance: To comply with applicable laws and protect our rights and interests

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us with:

Payment processing (Stripe, PayPal, etc.)

Shipping and logistics (FedEx, UPS, USPS)

Email marketing (Mailchimp, Klaviyo)

Website analytics (Google Analytics)

Customer support tools

Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights, safety, or the rights of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to:

Remember your preferences and shopping cart contents

Analyze Site traffic and user behavior

Provide personalized content and advertisements

Enable social media features

You can control cookies through your browser settings, but disabling them may affect Site functionality.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

SSL encryption for data transmission

Secure payment processing

Regular security audits

Limited access to personal data on a need-to-know basis

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

Access and Correction

Request access to your personal information

Update or correct inaccurate information

Request deletion of your personal information

Marketing Communications

Unsubscribe from marketing emails using the link provided

Opt out of SMS marketing by replying “STOP”

Manage cookie preferences through your browser

Data Portability

Request a copy of your personal information in a portable format

To exercise these rights, please contact us using the information provided below.

7. International Data Transfers

As we are based in Egypt, your personal information is primarily processed and stored within Egypt. However, some of our service providers (such as payment processors, hosting services, or analytics tools) may be located in other countries. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data.

8. Children’s Privacy

Our Site and services are not intended for children under 18 years of age. We do not knowingly collect personal information from minors without parental consent. If we become aware that we have collected such information, we will promptly delete it.

9. Third-Party Links

Our Site may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices. We encourage you to review their privacy policies.

10. Egyptian Privacy Rights

As a business operating in Egypt, we comply with applicable Egyptian data protection laws and regulations. You have the right to:

Access your personal information

Correct inaccurate information

Request deletion of your data

Withdraw consent for marketing communications

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our Site with a new effective date.

12. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Faya Cosmetics
Email: privacy@fayacosmetics.com
Phone: +20 127 174 2828

For general inquiries: info@fayacosmetics.com

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By using our Site and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.